Shipping and Delivery

Shipping Fees and Locations

We offer Standard shipping across Australia and worldwide. Shipping fees are displayed at checkout based on location, and shown in Australian Dollars (AUD). We recommend your order be shipped to a location that's attended during business hours, whether at home, work or another address, to minimise any redelivery delays and/or fees. We do not ship to PO Boxes or Parcel Lockers.

If you require an item(s) urgently, please contact us prior to ordering, and we can provide a quote for Express shipping fees and timeframes.

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Additional Fees for Bulky, Remote and International Orders

If you:

Are ordering large items/quantities
Live in a remote area of Australia
Live outside of Australia

we may need to charge you an additional delivery fee on top of the standard shipping fee displayed at checkout, which is only an estimate. This additional fee is set by the courier and passed on to you, and we'll contact you to discuss the additional fee. If the additional payment for delivery is not made or agreed on, we may cancel your order and provide you with a full refund. If you're unsure if your required item(s) will incur additional delivery costs, please contact us and we can advise you.

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International Customs Fees and Taxes

All taxes and customs charges will be your responsibility and are not included in the cost of your order or shipping fee. Taxes and customs charges vary depending on the Country and State of your shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that may be relevant to you. We are not responsible for any additional taxes and customs charges that are requested or charged during the shipment of your order.

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Dispatch, Tracking and Delivery

As every order is unique and items may need to be sourced from the supplier, the time it takes to receive your tracking information will vary depending on the items you purchase. Rest assured, our goal is always to ensure you receive your items ASAP. Once we've completed sourcing and packing your order for delivery, you'll receive an email with a tracking link to trace its status. We use a variety of courier services to deliver all orders as efficiently as possible. Deliveries are typically made on weekdays during business hours.

The courier will require a signature from an occupant at your specified delivery address at the time of delivery. If no one is available to sign for the goods, a card will be left and the parcel redirected to the nearest courier depot. You will then be responsible for collecting the parcel from that depot, and any additional fees you may incur for redelivery by the courier company.

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Changing or Cancelling Your Order

If you need to make any changes to your order, please contact us ASAP. Once we've begun sourcing, making or packing your items, unfortunately we cannot make any further changes to or cancel your order.

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Incorrect Items Received

If you have been incorrectly supplied any items, we apologise for the error. Please contact us and we’ll rectify the issue for you immediately.

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Items Lost or Damaged in Transit

If 2 days have passed since the delivery estimate and you have not received your order, please contact us and we will file an investigation with the courier company. Upon completion of the investigation and your parcel is deemed missing, we will offer you the choice of a replacement or refund.

If your order is damaged during shipping, please contact us immediately so we can promptly file a damage claim with the courier company. Please email us with a description of the damage, as well as photographs showing the whole item including all sides, close-ups of the damage, external packaging/box and shipping labels. All original shipping/packing materials must be saved for inspection by the courier company. Discarding any of these will negate our ability to file a damaged package claim on your behalf with the courier company.

We will not be responsible for items that are lost or damaged in transit if you do not notify us within 6 days after the delivery date, regardless of the party at fault.

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Refund Policy

In compliance with Australian Consumer Law, we are not required to provide a refund if you make a wrong selection, need a different product or change your mind. By finalising your order, you are agreeing to these terms.

In the event that you have received a faulty item, please contact us with 14 days of receiving your item(s). We will first attempt to replace or repair the item. If this is not possible, you will be offered the option of a store credit or refund.

We may need to conduct an assessment to determine the nature and extent of the fault. This may include sending the product to the manufacturer or their repair agent. We will notify you of the outcome once the assessment has been completed.

Items subjected to misuse, neglect, accident, improper installation or used for any purpose other than their intended use will not be considered faulty and cannot be returned. Please consider using a qualified professional to install items you are unfamiliar with. Please do not send your item(s) back to the manufacturer.

All returns must first be authorised by us, with items unaltered in their original packaging, and received in a clean and resaleable condition. Refunds will only be accepted if the outlined protocol is followed. Items simply posted back without a refund request submitted may not be eligible for a refund. Once your refund is approved, we will send your refund back to the payment method you originally used. Please allow an additional 5 business days for the banks to process this.

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Product Warranty

Most standard parts are covered by their respective manufacturer's warranties. Most parts manufacturers specify their warranty policies on product insert sheets, so read this information carefully when you receive your parts and check for any limitations that may apply. Most manufacturers extend the warranty only to the original purchaser of the part and require proof of purchase when submitting a warranty claim. Most importantly, don't forget to file the necessary warranty registration form to protect your rights.

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Customer Support

We’re available during business hours to assist with any queries or concerns you may have regarding your order, shipping or products. Please reach out to us below and we'll do everything we can to help you.